Privacy Policy

Troy Curtis Entertainment (a registered trade name of Arete Artists LLC) ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://troycurtisentertainment.com (the "Site") or engage with our services.

By accessing or using our Site or services, you agree to the collection and use of information in accordance with this Privacy Policy.

Important Notice Regarding Text Messaging Data

Troy Curtis Entertainment DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information:

• Full name
• Email address
• Phone number
• Company or organization name
• Event details (date, location, budget, and type of event)
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication:

• Records of inquiries and service requests
• Booking and event details and preferences
• Service history and feedback

2. How We Use Your Information

We use collected data for:

• Providing and improving our services
• Processing transactions and payments
• Communicating with you about your inquiries, bookings, events, and service updates
• Sending transactional and service-related messages
• Sending marketing or promotional communications (only with your separate consent)
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including booking confirmations, appointment reminders, event coordination updates, customer support, and important service notifications.

Opt-In & Consent:

• You will only receive messages if you have explicitly opted in via our website contact or scheduling forms with a dedicated SMS consent checkbox
• We maintain timestamped records of all opt-in actions
• Marketing or promotional messages are only sent if you separately opt in to receive such communications
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

• You can cancel SMS notifications at any time by replying "STOP" to the number that sent you messages
• Upon sending "STOP," we will confirm your unsubscribe status via SMS
• After this confirmation, no further SMS messages will be sent unless you re-opt in
• To rejoin, sign up again as you did initially
• All opt-out requests are processed within 24 hours

Message Frequency & Content:

• Message frequency varies based on your service usage and appointment schedule
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent

Help & Support:

• Reply "HELP" to the number that sent you messages for assistance, or contact us at [email protected] or call 786-400-1758
• Customer support is available during regular business hours

Carrier Information:

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service providers, messaging platforms, and technical service partners, is permitted solely for the purpose of operating and supporting our services. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers:

• Third-party vendors who assist in our operations (e.g., payment processing, booking and scheduling platforms, CRM systems)
• SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive
• All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance:

• If required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders

Business Transfers:

• In the event of a merger, acquisition, or sale of assets, your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

5. Data Security

We implement and maintain reasonable security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Restricted access to authorized personnel only
• Breach notification protocols in accordance with applicable laws
• Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze site traffic and user behavior
• Remember your preferences
• Improve website functionality and user experience
• Measure the effectiveness of our services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

7. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information
• Opt out of marketing emails by clicking "unsubscribe" in our emails
• Opt out of SMS messages by replying "STOP" to the number that sent you messages
• Request information on how we process your data
• Withdraw consent at any time for future communications

To exercise these rights, contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This Privacy Policy applies only to information collected by Troy Curtis Entertainment.

9. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Troy Curtis Entertainment
A registered trade name of Arete Artists LLC
Phone: 786-400-1758
Email: [email protected]
Website: https://troycurtisentertainment.com

By using our website and services, you consent to this Privacy Policy.